Many users and contributors of large open-source projects report software defects or enhancement requests (known as bug reports) to the issue-tracking systems. However, they sometimes report issues that have already been reported. First, they may not have time to do sufficient research on existing bug reports. Second, they may not possess the right expertise in that specific area to realize that an existing bug report is essentially elaborating on the same matter, perhaps with a different wording. In this paper, we propose a novel approach based on machine learning methods that can automatically detect duplicate bug reports in an open bug repository based on the textual data in the reports. We present six alternative methods: Topic modeling, Gaussian Naive Bayes, deep learning, time-based organization, clustering, and summarization using a generative pre-trained transformer large language model. Additionally, we introduce a novel threshold-based approach for duplicate identification, in contrast to the conventional top-k selection method that has been widely used in the literature. Our approach demonstrates promising results across all the proposed methods, achieving accuracy rates ranging from the high 70%'s to the low 90%'s. We evaluated our methods on a public dataset of issues belonging to an Eclipse open-source project.

Software has eaten the world with many of the necessities and quality of life services people use requiring software. Therefore, tools that improve the software development experience can have a significant impact on the world such as generating code and test cases, detecting bugs, question and answering, etc. The success of Deep Learning (DL) over the past decade has shown huge advancements in automation across many domains, including Software Development processes. One of the main reasons behind this success is the availability of large datasets such as open-source code available through GitHub or image datasets of mobile Graphical User Interfaces (GUIs) with RICO [112] and ReDRAW [267] to be trained on. Therefore, the central research question my dissertation explores is: In what ways can the software development process be improved through leveraging DL techniques on the vast amounts of unstructured software engineering artifacts? We coin the approaches that leverage DL to automate or augment various software development task as Intelligent Software Tools.